Returns and Refunds - SkinLabo EU

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Returns and Refunds

10. RIGHT OF WITHDRAWAL

10.1. In accordance with and within the limits of section 52 of Consumer Law, the Customer has the right of withdrawal within 14 calendar days of receipt of goods, allowing the possibility to return the received goods and reimbursement of the amount paid, without penalties or the need to motivate said decision.

10.2. The deadline for returns/reimbursement begins from the date that the Customer or a third party, different from the carrier and designated by the Customer, acquires physical possession of the Product or:

  • in the case of multiple items ordered by the Customer (whether in one single or multiple orders delivered separately), from the day that the Customer or a third party, different from the carrier and designated by the Customer, acquires physical possession of the last item;
  •  from the day that the Customer or a third party, different from the carrier and designated by the Customer, acquires physical possession of the last part or piece.

 

10.3. The right to withdrawal, however, is not valid:

  • in cases of purchases of less than 50 euro (unless the total sum paid by the Customer amounts to over 50 euros, irrespective of the cost of individual items/bills);
  • in cases where items are bespoke or clearly customized;
  • in cases where sealed goods have been opened after delivery and are no longer suitable for return due to reasons of health and hygiene;
  • in cases where goods have (due to their nature) been irrevocably mixed with others after delivery.

 

10.4. Customers who decide to exercise the right of withdrawal must send written notice by registered post to Skinlabo in Turin at the address of Via Varallo 22/A,10153 Torino (TO), or by PEC (certified email), and may send advance notice of this impending communication via ordinary email to hello@skinlabo.com (which will not, however, suffice in lieu of the certified email).


10.5. Following the Customer’s notice of withdrawal, within 24-48 hours of receipt of communication, Skinlabo undertakes to confirm by email receipt and acknowledgment of the wish to withdraw from purchase.

10.6. In accordance with current law, the Customer is liable for delivery costs of returned products, which must be sent to the following address: SkinLabo srl c/o BiBiEsse- UFF. RECESSI/RESI, Via Chieri n. 70/5 - 10020 Baldissero Torinese (TO) – Italia, within fourteen days of the notice to withdraw from purchase (the deadline is deemed to be respected providing that the Customer sends the items before the cut-off date of the fourteen-day period).

10.7. Should the item(s) be damaged during transport, Skinlabo will inform the Customer (within 5 days of arrival of the goods in the Skinlabo warehouse) to allow him/her to report the courier and obtain a reimbursement of the value of the goods (if insured); in such an event, the product will be made available to the Customer for the reimbursement, while at the same time cancelling the request for withdrawal.

10.8. Skinlabo is in no way liable for damage or theft/loss of item(s) returned by non-insured delivery service; on the product(s) arrival in the warehouse, it will be checked to evaluate any eventual damage or mishandling not due to transport. Should the item(s) result as damaged/ruined, Skinlabo will detain a percentage of the reimbursement sum, as contribution to the cost of restoration.

10.9. Skinlabo must reimburse (by bank transfer or PayPal) all costs sustained by the Customer (purchase of item and original delivery cost to the customer; costs for return of item are not included) within 14 days of receipt of delivery of communication of the decision to withdraw from purchase, and subject to receipt of the item(s) being returned. It is the Customer’s responsibility to supply promptly bank account details for the reimbursement to be made (name, surname, account holder details, IBAN number).

10.10. The right to withdraw is subject to the following conditions:

  • Skinlabo products are sold in specific packaging; this packaging is held to be a fundamental part of the product itself. Thus, in order to exercise the right to withdraw from contract, the product must be returned whole and in the original packaging (complete, including packaging/wrapping and any documents and accessories added to prevent damage to the original packaging.
  • the return of the items is entirely the responsibility of the Customer, up tp the moment that Skinlabo officially acknowledges receipt of goods;
  • Skinlabo is in no way responsible for damage, theft or loss of products returned
  • on the product(s) arrival at the address indicated above, it will be checked to evaluate any eventual damage or mishandling not due to transit.

 

10.11. The Customer will forfeit the right to withdrawal if the product is not entirely complete (in box and/or content), in the event that Skinlabo ascertains:

  • the absence or damage of the outside packaging;
  • the absence or damage of the original inner packaging;
  • the absence of essential parts of the product (accessories, elements)
  • damage of the product for reasons other than transit.

 

10.12. In the event of forfeiture of right to withdrawal, Skinlabo will return the purchased item to the Customer, charging for the delivery costs and there will be no reimbursement of the item cost.

10.13. Right of withdrawal, as laid down in this section, is reserved solely to Private Customers; no right to withdraw is maintained for Professional Customers.

10.14. Should you need to contact us regarding of returns and reimbursements, please send an email to hello@skinlabo.com or call us on +49(0)17628874977.