Delivery of orders: time and costs
Deliveries in Italy are made by GLS and TNT, leading courier service companies in Italy. Times of delivery are generally one working day after warehouse dispatch for most destinations. The islands, smaller towns and locations further afield from our warehouse require two working days for delivery. Delivery costs include all logistic, packaging and transport fees.
Up to 34.99 euro: € 9
From 35 euro upwards: Free
Additional fee for courier delivery in cash on delivery service Free
Is there a minimum order?
How do I receive my SkinLabo products?
Your order will arrive inside a package from our courier, reinforced and securely closed with strong adhesive packing tape.
When does the courier deliver?
Deliveries generally take place from Monday to Friday during normal office hours, except for national holidays and feast days. When placing your order, it is possible to indicate preferred delivery times to the courier.
Can I track my delivery online?
Once the order has been dispatched to the express courier, you will receive an email regarding the delivery and how to track it online for your own convenience.
What happens if I’m not at home at the time of delivery?
If the customer is not at home, the courier generally makes a second attempt to deliver the parcel the next working day. If this second attempt is not successful, the parcel is returned to the local deposit and may be collected by the customer for up to 5 days. GLS branches list and details.
Can I receive a delivery in a non-EU country?
We’re sorry but at the current time we do not deliver to countries outside the European Union such as Switzerland, Norway, Turkey, etc.